FREQUENTLY ASKED QUESTIONS
Q: Why is it cancelled?
A: When we moved our race to September we were hopeful that the COVID-19 statistics in Washington State and King County would continue to improve and we would be heading into Phase 3 of reopening by now. Unfortunately, cases are on the rise. Therefore, we have decided to cancel the 2020 Sturdy Dirty Enduro.
Q: What's the refund policy?
A: We will provide an $85 refund for your race registration (which is $95 less a $10 refund fee to help us cover our administrative costs). Unfortunately we cannot provide refunds for the Transaction Fee or Racer Insurance.
Q: What is the refund process?
A: At this time we can only process refunds via PayPal or Venmo. This means that we need to manually process every single refund which we anticipate will take 3-4 weeks to (i) get payment info from everyone, and (ii) get through the list. Please be patient with us.
Q: How do i get a refund?
A: In order to simplify and expedite the process we have created a Refund Form to collect all the info we need. This will enable us to more quickly and easily gather all the info we need to process refunds. Please complete the Refund Form by August 31, 2020. If we do not receive a form, we will not issue a refund.
Q: how can i get a link to the refund form?
A: A link was provided you in the "2020 Sturdy Dirty Enduro - RACE CANCELLATION" email. If you did not receive the email, please contact us.
Q: want to donate ALL OR A PORTION OF your RACE REGISTRATION?
A: If you’re a registered racer and in a position to make a donation, please let us know via the Refund Form whether and how much you would like to donate. This will support the Sturdy Dirty Enduro, other events we host (like trail building days), and our MTB community like Evergreen Mountain Bike Alliance.
Q: Racer insurance and covid-19
Registrants may be able to receive a refund of their Purchase Protection fee (aka "Racer Insurance") from the insurance provider. To submit a submit a claim visit https://www.purchaseprotection.com/
Q: What's this i hear about a "virtual race"?
A: STAY TUNED!! While we can’t have a race in person, we are working with our title sponsor, evo, to set up a virtual race for September. We will post details about that event and also to social media in the next few weeks.